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Shipping and Returns


Raising Supplies Shipping

US Shipping (Mainland 48 States)

  • $7.95 Standard Mainland Shipping is 2-6 business days
  • We Pay Standard Shipping on US Mainland orders $50+
  • $25 for 2-day Rush Shipping (2 business days) Order before 1pm ET for same day shipping)
  • You will receive a tracking number email after your shipping label is created
  • You will receive updated tracking information after the package is scanned by the carrier
  • All cages and accessories are shipped securely in boxes


US Shipping (Hawaii, Puerto Rico, Guam, Virgin Islands, Alaska)

  • $10.95-$25 weight-based shipping is 2-6 business days
  • You will receive a tracking number email after your shipping label is created
  • You will receive updated tracking information after the package is scanned by the carrier
  • All cages and accessories are shipped securely in boxes


Canada Shipping (5-21-21) 

  • affordable weight-based standard or expedited shipping
  • new low customs rates included at checkout
  • Converts to show price in your currency (but you will still pay in USD)
  • You will receive a tracking number after your shipping label is scanned.
  • All cages and accessories are shipped securely in boxes

International Shipping (5-21-21)

  • We also ship to Australia, New Zealand, UK, Mexico, and more! 
  • affordable weight-based standard or expedited shipping
  • new low customs rates included at checkout
  • Converts to show price in your currency (but you will still pay in USD)
  • You will receive a tracking number after I create your shipping label
  • All cages are shipped securely in boxes


Raising Supply Returns

Defective Returns for Raising Supplies

  • If an item is defective, including rips/tears/cracks/breaks or zipper problems you have 60 days to report it from your purchase date to qualify for a full refund or store credit. Returns are not accepted after this 60 day window.
  • Please send a clear photo of any product damage (and Shipping Box photo 📦  if shipping caused the damage) to the email address below so that we can forward it to the manufacturer or carrier
  • If you are instructed to return the item, please include the return packing slip so we can process your order faster. You will be emailed a shipping label you can print.

Please contact me life@monarchbutterflygarden.net before returning an item


Non-Defective Returns

  • Used raising supplies are not eligible for returns 
  • If raising supplies are not defective, the buyer is responsible for return shipping costs + $2 fulfillment center restocking fee
  • Please include packing slip with name/order # to avoid processing delays. 
  • Buyer will be emailed a shipping label they can print for the return
  • Returns are not accepted after 60 days from the purchase date.
  • An alternative to returning a non-defective butterfly cage would be to see if friends, family, or a neighbor might be interested in buying it, or donate it to a local school to share the love of butterflies with the next generation of monarch enthusiasts.
  • Refunds will be processed within 3 days after the item is received. 
  • If the item is damaged upon return, no refund will be given.

Please contact me life@monarchbutterflygarden.net before returning an item for further instructions. 

 

Please include packing slip with name/order # to avoid processing delays.

    ★ Customer Reviews

    Let customers speak for us 👍👎🏾

    2290 reviews
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    Great floral tubes

    These are solid and just what I needed.

    New idea

    So glad for bigger sizes thanks for anticipating this.

    Needed

    This is perfect. Sturdier than paper towels for cleaning.

    Perfect

    Fully washed it and ready for spring.
    Thanks.

    Excellent for housing many future butterflies!

    We love this company and the great customer service we receive as well. This is an excellent tower and we have an older one and now a newer one and love watching our swallowtails develop in all stages in here! They all thrive in these towers and we haven't lost any because they stay safe inside...we had a lot this year and just kept our parsley and dill potted plants in these once we see there are caterpillars. Love the viewing window and the zippered front is so easy to let down when it's time to let the butterflies out. The very best habitat for them!