Raising Supplies Shipping

US Shipping (Mainland 48 States)

• $7.95 Standard Mainland Shipping is 2-6 business days
• We Pay Standard Shipping on US Mainland orders $50+
• $25 for 2-day Rush Shipping (2 business days) Order before 1pm ET for same day shipping)
• You will receive a tracking number email after your shipping label is created
• You will receive updated tracking information after the package is scanned by the carrier
• All cages and accessories are shipped securely in boxes

US Shipping (Hawaii, Puerto Rico, Guam, Virgin Islands, Alaska)

• $10.95-$25 weight-based shipping is 2-6 business days
• You will receive a tracking number email after your shipping label is created
• You will receive updated tracking information after the package is scanned by the carrier
• All cages and accessories are shipped securely in boxes

Canada Shipping (5-21-21) 

• affordable weight-based standard or expedited shipping
• new low customs rates included at checkout
• Converts to show price in your currency (but you will still pay in USD)
• You will receive a tracking number after your shipping label is scanned.
• All cages and accessories are shipped securely in boxes
  
  

International Shipping (5-21-21)

• We also ship to Australia, New Zealand, UK, Mexico, and more! 
• affordable weight-based standard or expedited shipping
• new low customs rates included at checkout
• Converts to show price in your currency (but you will still pay in USD)
• You will receive a tracking number after I create your shipping label
• All cages are shipped securely in boxes

Raising Supply Returns

Defective Returns for Raising Supplies

• If an item is defective, including rips/tears/cracks/breaks or zipper problems you have 60 days to report it from your purchase date to qualify for a full refund or store credit. Returns are not accepted after this 60 day window.
• Please send a clear photo of any product damage (and Shipping Box photo 📦  if shipping caused the damage) to the email address below so that we can forward it to the manufacturer or carrier
• If you are instructed to return the item, please include the return packing slip so we can process your order faster. You will be emailed a shipping label you can print.

Please contact me life@monarchbutterflygarden.net before returning an item

Non-Defective Returns

• Used raising supplies are not eligible for returns 
• If raising supplies are not defective, the buyer is responsible for return shipping costs + $2 fulfillment center restocking fee
• Please include packing slip with name/order # to avoid processing delays. 
• Buyer will be emailed a shipping label they can print for the return
• Returns are not accepted after 60 days from the purchase date.
• An alternative to returning a non-defective butterfly cage would be to see if friends, family, or a neighbor might be interested in buying it, or donate it to a local school to share the love of butterflies with the next generation of monarch enthusiasts.
• Refunds will be processed within 3 days after the item is received. 
• If the item is damaged upon return, no refund will be given.

Please contact me life@monarchbutterflygarden.net before returning an item for further instructions. 

 

Please include packing slip with name/order # to avoid processing delays.