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Shipping and Returns


Raising Supplies Shipping

US Shipping (Mainland 48 States)

  • $7.95 Standard Mainland Shipping is 2-6 business days
  • We Pay Standard Shipping on US Mainland orders $50+
  • $25 for 2-day Rush Shipping (2 business days) Order before 1pm ET for same day shipping)
  • You will receive a tracking number email after your shipping label is created
  • You will receive updated tracking information after the package is scanned by the carrier
  • All cages and accessories are shipped securely in boxes


US Shipping (Hawaii, Puerto Rico, Guam, Virgin Islands, Alaska)

  • $10.95-$25 weight-based shipping is 2-6 business days
  • You will receive a tracking number email after your shipping label is created
  • You will receive updated tracking information after the package is scanned by the carrier
  • All cages and accessories are shipped securely in boxes


Canada Shipping (5-21-21) 

  • affordable weight-based standard or expedited shipping
  • new low customs rates included at checkout
  • Converts to show price in your currency (but you will still pay in USD)
  • You will receive a tracking number after your shipping label is scanned.
  • All cages and accessories are shipped securely in boxes

International Shipping (5-21-21)

  • We also ship to Australia, New Zealand, UK, Mexico, and more! 
  • affordable weight-based standard or expedited shipping
  • new low customs rates included at checkout
  • Converts to show price in your currency (but you will still pay in USD)
  • You will receive a tracking number after I create your shipping label
  • All cages are shipped securely in boxes


Raising Supply Returns

Defective Returns for Raising Supplies

  • If an item is defective, including rips/tears/cracks/breaks or zipper problems you have 60 days to report it from your purchase date to qualify for a full refund or store credit. Returns are not accepted after this 60 day window.
  • Please send a clear photo of any product damage (and Shipping Box photo 📦  if shipping caused the damage) to the email address below so that we can forward it to the manufacturer or carrier
  • If you are instructed to return the item, please include the return packing slip so we can process your order faster. You will be emailed a shipping label you can print.

Please contact me life@monarchbutterflygarden.net before returning an item


Non-Defective Returns

  • Used raising supplies are not eligible for returns 
  • If raising supplies are not defective, the buyer is responsible for return shipping costs + $2 fulfillment center restocking fee
  • Please include packing slip with name/order # to avoid processing delays. 
  • Buyer will be emailed a shipping label they can print for the return
  • Returns are not accepted after 60 days from the purchase date.
  • An alternative to returning a non-defective butterfly cage would be to see if friends, family, or a neighbor might be interested in buying it, or donate it to a local school to share the love of butterflies with the next generation of monarch enthusiasts.
  • Refunds will be processed within 3 days after the item is received. 
  • If the item is damaged upon return, no refund will be given.

Please contact me life@monarchbutterflygarden.net before returning an item for further instructions. 

 

Please include packing slip with name/order # to avoid processing delays.

    ★ Customer Reviews

    Let customers speak for us 👍👎🏾

    2308 reviews
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    Love the large floral tubes

    I have been using floral tubes for the past 2 years and have found them to be very handy for keeping milkweed fresh and keeping the caterpillars up off the floor of the cage. Also like the snug tube cap which has eliminated any unfortunate "drownings".

    Floral tubes

    2020/21 was my first season raising Monarch Butterflies and Milkweed. It was such an amazing experience especially raising them from egg to butterfly. I grew them in big glass pickle jars, putting new milkweed in the jars everyday when they were caterpillars because the milkweed would get eaten or wilt very fast. I put netting over the top of the jars with a rubber band to hold it on. Next year I wanted to go to a bigger Monarch breeding space and the tubes will be perfect to hold the milkweed and keep it alive. I'm looking forward to using the tubes. Wish me luck!

    I just recently purchased these and have not had the opportunity to use them. However, I am really looking forward to spring so I can use them!!

    Too large

    Too large to get through the door to outside

    Mesh cage

    I'm really looking forward to trying this next season.