COVID-19 UPDATE: You May Experience Shipping Delays (Delivery Times 1-2 Weeks) 🇺🇸 WE PAY SHIPPING on orders $50+

Shipping and Returns

Raising Supplies Shipping

US Shipping   

  • $7.95 Priority Flat Rate Shipping is 3-4 business days (average delivery time during covid-19 pandemic with processing /carrier delays is 1-2 weeks)
  • We Pay Priority Shipping on all US orders $50.00+ (total excludes digital guides and digital gift cards)
  • You will receive a tracking number email after your shipping label is scanned
  • All cages and accessories are shipped securely
  • If ordering to multiple physical addresses, please order separately


Canada Shipping

  • $12.99 Priority Flat Rate Shipping is 4-14 business days
  • Converts to show CAD prices (but you will still pay in USD)
  • You will receive a tracking number after your shipping label is scanned.
  • All cages and accessories are shipped securely
  • If ordering to multiple physical addresses, please order separately


International Shipping

  • We also ship to Australia & New Zealand
  • $17.99 Priority Flat Rate Shipping is 6-14 business days
  • Converts to show price in your currency (but you will still pay in USD)
  • You will receive a tracking number after I create your shipping label
  • All cages are shipped securely
  • If ordering to multiple physical addresses, please order separately


Raising Supply Returns

Defective Returns for Raising Supplies

  • If an item is defective, including rips/tears/cracks/breaks or zipper problems you have 60 days to report it from your purchase date to qualify for a full refund or store credit. Returns are not accepted after this 60 day window.
  • If you are instructed to return the item, please include the return packing slip so we can process your order faster

Please contact me life@monarchbutterflygarden.net before returning an item

Non-Defective Returns

  • Used raising supplies are not eligible for returns 
  • If raising supplies are not defective, the buyer is responsible for return shipping method and return shipping costs. Please include packing slip with name/order # to avoid processing delays. 
  • There will also be a 10% restocking fee (fulfillment center fee)
  • Returns are not accepted after 60 days from the purchase date.
  • An alternative to returning a non-defective butterfly cage would be to see if friends, family, or a neighbor might be interested in buying it, or donate it to a local school to share the love of butterflies with the next generation of monarch enthusiasts.
  • Refunds will be processed within 2 days after the item is received. 
  • If the item is damaged upon return, no refund will be given.

Please contact me life@monarchbutterflygarden.net before returning an item for further instructions. 

 

Please include packing slip with name/order # to avoid processing delays.

    ★ Customer Reviews

    Let customers speak for us 👍👎🏾

    1475 reviews
    93%
    (1371)
    5%
    (67)
    2%
    (23)
    1%
    (9)
    0%
    (5)
    Tubes
    Hi Debra, if you are having problems with milkweed dying, please check out our cuttings page....I assure you the tubes/racks are a great solution once you get down the cuttings process down: https://monarchbutterflygarden.net/monarch-caterpillar-food-milkweed-cuttings/
    Baby Butterfly Cage
    Hi Steven, sorry for the delay. Our shipping processing times and carrier methods were changed on May 5th to address these issues: https://monarch-butterfly-shop.helpscoutdocs.com/article/244-shipping-delays-covid-19-corona-virus
    Magnets
    ER cages
    Monarch Tower
    Sorry for the delay and please be assured we have addressed this issue. All order processing and shipping methods were changed at the beginning of May to prevent slow shipping moving forward. You can see details here: https://monarch-butterfly-shop.helpscoutdocs.com/article/244-shipping-delays-covid-19-corona-virus