Shipping and Returns
Raising Supplies Shipping
US Shipping
Carrier shipping delays may occur due to the covid-19 pandemic, and delivery times can be 7-10 days...we will keep you updated as this changes:
- $7.95 Priority Flat Rate Shipping is 2-6 business days
- We Pay Shipping on all US orders $50.00+
- You will receive a tracking number email after your shipping label is created
- You will receive updated tracking information after the package is scanned by the carrier
- All cages and accessories are shipped securely in boxes
Canada Shipping (we are not currently shipping to Canada)
- $12.99 Priority Flat Rate Shipping is 4-14 business days
- Converts to show CAD prices (but you will still pay in USD)
- You will receive a tracking number after your shipping label is scanned.
- All cages and accessories are shipped securely in boxes
International Shipping (we are not currently shipping internationally)
- We also ship to Australia & New Zealand
- $17.99 Priority Flat Rate Shipping is 6-14 business days
- Converts to show price in your currency (but you will still pay in USD)
- You will receive a tracking number after I create your shipping label
- All cages are shipped securely in boxes
Raising Supply Returns
Defective Returns for Raising Supplies
- If an item is defective, including rips/tears/cracks/breaks or zipper problems you have 60 days to report it from your purchase date to qualify for a full refund or store credit. Returns are not accepted after this 60 day window.
- Please send a clear photo of any product damage to the email address below so that we can forward it to the manufacturer
- If you are instructed to return the item, please include the return packing slip so we can process your order faster. You will be emailed a shipping label you can print.
Please contact me life@monarchbutterflygarden.net before returning an item
Non-Defective Returns
- Used raising supplies are not eligible for returns
- If raising supplies are not defective, the buyer is responsible for return shipping costs + $2 fulfillment center restocking fee
- Please include packing slip with name/order # to avoid processing delays.
- Buyer will be emailed a shipping label they can print for the return
- Returns are not accepted after 60 days from the purchase date.
- An alternative to returning a non-defective butterfly cage would be to see if friends, family, or a neighbor might be interested in buying it, or donate it to a local school to share the love of butterflies with the next generation of monarch enthusiasts.
- Refunds will be processed within 3 days after the item is received.
- If the item is damaged upon return, no refund will be given.
Please contact me life@monarchbutterflygarden.net before returning an item for further instructions.
Please include packing slip with name/order # to avoid processing delays.