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Shipping and Returns


Raising Supplies Shipping

US Shipping

Carrier shipping delays may occur due to the covid-19 pandemic, and delivery times can be 7-10 days...we will keep you updated as this changes:    

  • $7.95 Priority Flat Rate Shipping is 2-6 business days
  • We Pay Shipping on all US orders $50.00+
  • You will receive a tracking number email after your shipping label is created
  • You will receive updated tracking information after the package is scanned by the carrier
  • All cages and accessories are shipped securely in boxes


Canada Shipping (we are not currently shipping to Canada)

  • $12.99 Priority Flat Rate Shipping is 4-14 business days
  • Converts to show CAD prices (but you will still pay in USD)
  • You will receive a tracking number after your shipping label is scanned.
  • All cages and accessories are shipped securely in boxes

International Shipping (we are not currently shipping internationally)

  • We also ship to Australia & New Zealand
  • $17.99 Priority Flat Rate Shipping is 6-14 business days
  • Converts to show price in your currency (but you will still pay in USD)
  • You will receive a tracking number after I create your shipping label
  • All cages are shipped securely in boxes


Raising Supply Returns

Defective Returns for Raising Supplies

  • If an item is defective, including rips/tears/cracks/breaks or zipper problems you have 60 days to report it from your purchase date to qualify for a full refund or store credit. Returns are not accepted after this 60 day window.
  • Please send a clear photo of any product damage to the email address below so that we can forward it to the manufacturer
  • If you are instructed to return the item, please include the return packing slip so we can process your order faster. You will be emailed a shipping label you can print.

Please contact me life@monarchbutterflygarden.net before returning an item


Non-Defective Returns

  • Used raising supplies are not eligible for returns 
  • If raising supplies are not defective, the buyer is responsible for return shipping costs + $2 fulfillment center restocking fee
  • Please include packing slip with name/order # to avoid processing delays. 
  • Buyer will be emailed a shipping label they can print for the return
  • Returns are not accepted after 60 days from the purchase date.
  • An alternative to returning a non-defective butterfly cage would be to see if friends, family, or a neighbor might be interested in buying it, or donate it to a local school to share the love of butterflies with the next generation of monarch enthusiasts.
  • Refunds will be processed within 3 days after the item is received. 
  • If the item is damaged upon return, no refund will be given.

Please contact me life@monarchbutterflygarden.net before returning an item for further instructions. 

 

Please include packing slip with name/order # to avoid processing delays.

    ★ Customer Reviews

    Let customers speak for us 👍👎🏾

    1870 reviews
    92%
    (1728)
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    (5)
    Lots of good info

    I’ve been raising monarchs for only 4 years and learned some new useful tips from this book. I plan to share it with my interested friends now. Looking forward to the next season!

    Real butterfly cages at last!

    I cannot wait to use my 2 sizes of cages this Spring! They look to be very good quality, as do the cuttings tubes and the poo poo tray. All much more "professional" looking than my huge aquarium with paper towel liners (that caterpillars can get lost under) and reused Sonic drink cups for cuttings! Lady monarchs, hurry this way!

    Is sturdy and easy to clean

    Fits my cage better and doesn’t slide around like paper towels.

    Great job!

    Although I haven't read all of it yet, it looks to be a great book! Photography is simply beautiful! I'm old-school and prefer to have a hard copy. Shipping was delayed due to post office backlog, and when I notified the company, they shipped another book to me by FedEx so I could receive my book before Christmas (I purchased it as a Christmas gift for someone). When I received both books, they were very gracious and let me keep the other book for myself! Thanks so much!

    Baby Cube cage

    Very well designed. I have loved this although my two cats seem to have died in their chrysalis form. I will wash it well with 20% bleach with water before the next season.